Delivery & Returns
Shipping & Deliveries
We ship goods to all areas of Mainland UK including Northern Ireland and Isle of Man. For shipping for the rest of the Channel Island and outside the UK please contact us at 01909 476611 or you can e-mail us via our contact page on the website and we will advise you accordingly.
Shipping & Delivery Details
We aim to dispatch your orders on the same day provided that you ordered before 2:00 pm or if you place your order after 2:00pm it will be dispatch the next working day (Not Saturday, Sunday & Bank Holidays). Therefor, orders placed after 2pm on a Thursday will be dispatch on Friday. Orders Placed on Friday after 2pm will be dispatched on the following Monday.
If for any reason this cannot be achieved we will notify you as soon as possible and will be given the option to cancel your order with full refund.
Items over 2Kg will be delivered the next working day by our couriers DHL, except for certain remote areas which will take 2 working days. Items under 2Kg will be delivered by Royal mail within 1 to 3 working days. We offer Royal mail special delivery, for guarenteed next day delivery but this option must be selected when placing the order.
A Signature will be required on delivery of your goods. If there is no one available to sign for your goods a card will usually be left advising you of what action needs to be taken.
We cannot be held liable for delays in delivery due to third party.
If your goods cannot be delivered for any reason and returned to us, the cost of the goods will be refunded in full less a charge to cover packing and administration cost.
If it becomes apparent that your order has been lost in the post, we will re-send your order at no cost to you after confirming the lost. In the case of Royal Mail this can take up to four weeks.